1. Operator
The European website and services are operated by HawkFranklin OÜ, registry code 17558108, Ahtri tn 12, 15551 Tallinn, Estonia. Contact: contact@hawkfranklin.in.
2. Service availability
Access to screening, clinician response, consultation, prescription and payment functionality may vary by country and clinical pathway. A clinical service is available only where PelliScope identifies the relevant jurisdiction and pathway as active. Registration alone does not guarantee a clinician response or consultation.
3. Screening, consultation and diagnosis
- Screening organises photographs and context and provides informational output.
- Consultation begins only when a verified clinician accepts a case within an active service jurisdiction.
- Diagnosis and treatment remain solely with the qualified clinician after professional review.
PelliScope does not provide emergency care and its screening output must not be treated as medical advice or a diagnosis.
4. User responsibilities
Users must provide information they are entitled to share, avoid submitting another person’s information without authority, follow capture guidance honestly and use the service lawfully. Do not delay urgent or in-person medical care because of a screening output or platform message.
5. Clinician and community participation
Professional access is subject to identity, registration and jurisdiction checks. Community discussion is educational and does not itself create a treating-clinician relationship. A clinician remains responsible for practising within their competence, registration and applicable professional rules.
6. Price, response and payment
There is currently no public EU patient consultation price and no clinician response-time guarantee. If a paid service launches, the total price, clinician details, issuing jurisdiction, expected response range, cancellation conditions and refund terms will be shown before payment.
7. Intellectual property and acceptable use
The PelliScope name, interface and website content are protected by applicable intellectual-property law. You may not interfere with the service, bypass access controls, scrape protected clinical information, impersonate a clinician or use protected service data to train another system without written permission.
8. Liability and governing law
The service is provided subject to mandatory law. Nothing in these terms excludes liability that cannot legally be excluded or limits mandatory consumer or patient rights. These terms are governed by Estonian law, while mandatory protections in a user’s country remain unaffected.
9. Changes
These terms may be updated as country-specific clinical availability changes. Material new paid or clinical terms will be presented before a user enters that service.